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Return Policy

We can process returns and refunds only for items directly purchased from and fulfilled by hegaiandesther.com. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 days of our receiving your return.

Problem with an Order?
If something is wrong with an order that is being fulfilled by hegaiandesther.com, we certainly want to help you. Please read the information below for more on how to proceed.

Did you receive a damaged or defective item?
If the item has a damaged or defective part, contact us within 7 days of receiving the item. Please send us a message on our site or call +234 8150476401, +234 8150476402.

Did you receive the wrong item or an item you didn't order? If the item hegaiandesther.com has sent is the wrong item then contact us within 7 days of receiving the item.

Not what you were expecting, ordered the wrong item?
If you are not satisfied with the item that you have received please contact us within 7 days of receiving the item. Return shipping costs cannot be refunded.

Wondering where your order is?
If you have not yet received your order at all and think that you should have by now, please send us a message on our site or call +234 8150476401, +234 8150476402.

All returned items must meet the following criteria:

  • It is within seven days from the delivery date.
  • The item is in new and unused condition.
  • The item is in its original packaging, with all accessories intact (including manuals, certificates of authenticity, tags, etc.). Branded media items (Books, and ¬†DVDs) must be unopened with seals intact.
  • If the item came with a free promotional item, the free item must also be returned.

We will not accept returns for any of the following product types:

  • Clothing apparels
  • Skincare and cosmetics products
  • Hygiene and sanitation items such as wipes, alcohol, hand sanitizer, disposable applicators, shampoo etc.
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