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Wholesale Terms & Conditions

This Agreement contains the Wholesale Terms and Conditions that apply to each individual person or business that joins the Hegai & Esther Wholesale Reseller Program (herein referred to as "Program").  As used in this Agreement, "we", "us", or "our" means Hegai & Esther Ltd., and "you", "your" or "Buyer" means the wholesale buyer.  In case of breach of this Agreement, Hegai & Esther Ltd. reserves the right to terminate the Buyer's enrolment in the Hegai & Esther Wholesale Reseller Program at any time at sole discretion of the company.  By accessing or using the website (www.hegaiandesther.com), herein referred to as "Website", you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Wholesale Terms and Conditions:

1. BUYER ENROLLMENT

The reseller program is open to all businesses (online and/or brick and mortar) at different growth levels. In order to run the Program efficiently and successfully, you must provide accurate and complete information during registration.

We reserve the right to reject any Buyer's application to enroll in the Program at any time for any reason.  We review every application.  You will be notified of your acceptance or rejection into the Program by email.

Wholesale customers must divulge the location(s) of their sales of our products.  The Buyer must inform us during the wholesale application process or by email if the Buyer would like to add an additional venue after they have been approved as a wholesale reseller.  We must approve the venue(s) before the product can be sold on the website(s) or physical location(s).  Any non-approved venues may cause revocation in the Program, immediately and without any prior warning.

2. WEBSITE RESTRICTIONS

We prohibit the participation of online stores that are determined unsuitable for the Program due to, but not limited to, legal and ethical reasons.  Possible reasons for this might be websites:

  • with pornographic content;
  • that glorify violence, contain youth endangering material or defame or discriminate a person or a group of people because of their religion, their race, their disability or other reasons;
  • that contain racist or sexist content;
  • that infringe intellectual property of others;
  • that contain the name "Hegai & Esther" in the website domain name or any URL where our products will be sold;
  • that contain variations of the Hegai & Esther Ltd. logo(s) or any other Hegai & Esther Ltd. Trademarks.
  • that contain false advertisements, inflammatory or untrue statements regarding Hegai & Esther Ltd.; and/or
  • that violate national or international law.

It is also prohibited to:

  • use the name "Hegai & Esther", " Hegai & Esther Cosmetics", " Hegai & Esther Makeup", " Hegai & Esther Brushes" or any other variation as the display domain or URL for paid search advertising (such as Google Adwords, Microsoft Adcenter, etc.) when trying to generate traffic to your online store.

3. ORDER PROCESSING

(a) Minimum Order

A minimum of a dozen quantity per product, different shades can be mixed to make up a dozen. This applies to initial order and reorders.

(b) Payments

We accept credit and debit cards, Cash on delivery, and Bank transfers.

(c) Chargebacks

Any wholesale customer chargebacks through the credit/debit card company will result in immediate removal from the Program.  Reapplication for the Program in the future will be denied.

(d) Product Availability & Eligibility

The product availability is stated on the individual product page.  If you are ordering a large number of any one product, please contact us first so that we can check if we have enough stock to fill your order.

(e) Product Pricing

All orders, including, but not limited to backorders, will be invoiced at the prices prevailing at the time of shipment.  We reserve the right to change our wholesale pricing at any time without notice.

Any coupons, discounts, promotions are not eligible for wholesale orders.  If the customer adds any coupons, discounts or promotional codes to the wholesale order, the order will be adjusted accordingly or cancelled.

(f) Placing An Order

To place an order, log into the "Login" area of our website with your registered wholesale email and password.  You will be able to view the wholesale pricing for our products.  Add the desired products into your shopping cart and checkout. The Buyer must make a purchase within 48 hours of their registration being accepted, otherwise the registration would be annulled. In other to see the retail prices, The Buyer must temporarily log out as a wholesaler; or open the website in another browser.

(g) Shipping Cost

The shipping cost is displayed on the One Page Checkout.

If the Website displays an incorrect shipping quote, we will contact the Buyer to inform them of the correct shipping costs.  The wholesale order will be adjusted to reflect the correct shipping costs or cancelled if the Buyer does not agree to the updated shipping cost.

4. ORDER CANCELLATIONS

Cancellation of orders must be requested in writing and will be accepted only if received one (1) day prior to shipment of order.

5. PRODUCT RETURNS AND PRODUCT DEFECTS/DAMAGES DURING SHIPMENT

We accept returns within 7 days of order being received.  Items are not eligible for a refund after 7 days.  The details of our return policy are as follows:

  • The item(s) being returned must be in new and unused condition;
  • The item(s) must be returned in its original retail packaging, with all hangtags attached, instructions, brochures, parts and accessories (if applicable);
  • A restocking fee of 25% is deducted off all refunds;
  • If an item(s) being returned appears to be used and/or is missing any of its original components and packaging materials, a larger restocking fee is charged.  The restocking fee will vary depending on the condition of the returned merchandise;
  • Products returned in unsellable condition will not receive a refund;
  • The original shipping charges of the order are not refundable;
  • The return shipping charges will not be reimbursed;
  • Any item(s) that originally shipped free to a wholesale customer (under a free shipping promotion), will be credited the product price plus applicable taxes less our incurred shipping cost and the restocking fee; and
  • The refund will be credited back to the original method of payment.

Please inspect the merchandise immediately upon receipt.  If you received a defective or damaged product, contact us within 7 business days.  Authorization for a return of damaged/defective items will be issued at our discretion.  If you received the wrong product or your order is missing a product, please contact us within 7 business days and we will gladly correct our mistake.  We will not make any attempt to address complaints of defective or damaged products, incorrect products received or missing products after 7 business days.  It is the Buyer's responsibility to inspect the received merchandise immediately and ensure that all merchandise delivered matches the order.

Returns must be approved by Hegai & Esther Ltd.  Do not ship the item(s) until you receive an authorization email from us.  After you receive the authorization email, securely pack the unwanted product(s) or the damaged/defective item(s) (along with all of its original components and packaging materials) into a box suitable for shipping. Mail the product(s) with a copy of the order invoice to:

Hegai & Esther Ltd., No 15, Ajao Road, off Adeniyi Jones,
Ikeja, Lagos State. Nigeria.

We will issue the refund promptly or ship the replacements of the damaged/defective product(s) to you after we receive the returned item(s).  Refunds are usually processed within 3 business days after receiving the returned goods.

6. PRODUCT PICTURES

Wholesale online customers who resell our products on a website are encouraged to have our products professionally photographed in a way to match their website.  We do not offer our wholesale online customers product photographs.

7. RETAIL PRICING

The retail pricing for each product is listed on the individual product page.  You are not compelled to display the same retail price within your store or on your website according to what is listed on our Website.  You may occasionally offer your customers a promotion and charge less than our retail price for the product.  You cannot sell our products for less than the wholesale price.  If you sell our products for less than the wholesale price, we may terminate your participation in the Program.

We may occasionally change the retail pricing for a certain product.  It is your responsibility to visit our Website periodically to check the current product pricing and adjust it accordingly within your retail store or website.

8. STOCKIST

Wholesale customers will automatically be listed on the Stockist page of our website.  If you do not wish to be listed on this page, please inform us by sending a message using the contact form on the Contact Us page of our website.

9. COMPLIANCE WITH LAWS

By participating in the Program, you agree as a participant to comply with all laws, ordinances, rules, regulations, orders, licenses, permits, judgments, decisions or other requirements of any governmental authority that has jurisdiction over you, whether those laws, etc. are now in effect or later come into effect during the time you are a participant of the Program.

10. TERM OF THE AGREEMENT

The term of this Agreement will commence upon our acceptance of your Program application and will end when terminated by either party.  Either party of this Agreement is allowed to terminate it at any time, with or without cause, by giving the other party written notice of termination.

11. REVOCATION OF ENROLLMENT

We will terminate your affiliation with the Program if the terms of this Agreement are broken.  If we suspect fraudulent activity, your wholesale account may be cancelled immediately and without prior warning.  If your enrolment in the Program is revoked on ethical or legal grounds, you cannot rejoin the Program in the future.

12. MODIFICATION

We may modify this Agreement as well as our wholesale and retail pricing at any time and in our sole discretion.  The updated Agreement and any changes in retail and wholesale pricing will be posted at the Website.  You must terminate your Wholesale Reseller status with us if any modification has been found unacceptable by you.  The responsibility to remain familiar with the Terms and Conditions of this Agreement is that of the Buyer.  Please check this page periodically for updates and changes.

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